Impact of “Job Satisfaction” and “Emotional Exhaustion” on “Job Hopping” through Organizational Commitment in Banking Sector of Pakistan

Abstract

The study investigates the impact of job satisfaction and emotional exhaustion on job hopping in Pakistan's banking sector, using "organizational commitment" as a mediating variable. The quantitative research methodology was used. The data collected was primary data gathered through utilizing the questionnaire survey technique. The respondents were the employees of private and public banks including the Bank of Punjab, Allied Bank, Alfalah Bank, Faysal Bank and National Bank of Pakistan. The technique i.e. used for the sampling purposes include “two-stage stratified random sampling”. Total 500 questionnaires were distributed, 365 were received including the questionnaires obtained from electronic sources (17 questionnaires), out of which 15 were not filled completely. Thus, the actual sample size utilized for analysis was 350 questionnaires that comprises of 70% of response rate. The statistical tools used for the analysis of data included: “SPSS” and “AMOS”. The findings of the study have shown that the “emotional exhaustion” is directly proportional with the “job hopping” act of employees leading them to switch jobs, while the job satisfaction lead towards negative influence on job hopping, employees with less exhaustion and more satisfaction upholds higher organizational commitment leading towards less job hopping behavior and vice versa. The study recommends that the employers should ensure the sustainability of the healthy environment to facilitate the employees with higher satisfaction and least stress and exhaustion level. Moreover, appraisal and balanced working paradigms could be adopted in order to confirm gratifying and soothing emotional balance among employees as major focus of organizations at present.