Compulsory Citizenship Behavior, Work-family Conflict and Emotional Exhaustion – Evidence from Pakistan

Abstract

By taking a sample from a power distant, traditional and collectivist culture where compulsory citizenship behavior (CCB) could be a norm, the core aim of the current study is to find the impact of CCB on employees' emotional exhaustion through mediation work-to-family conflict. The data is collected from service employees at two points using convenience sampling. All in all, 331 useful responses were used for analysis. The findings reveal that CCB does not directly influence employees' emotions, but rather through work-family conflict. The current study adds value to the existing body of knowledge by empirically investigating the role of work in influencing employees' work-family domains (work-to-family conflict) and their collective effects on employees (emotional exhaustion). It also provides empirical evidence from a developing, collectivist, power-distance and uncertainty avoidance society (Pakistan), and thus contributes to the literature on Asia-pacific and South Asia.